Frequently Asked Questions
Everything you need to know about buying and selling pre-owned electronics.
How do you ensure the quality of pre-owned devices?
Every device undergoes a rigorous 40-point diagnostic inspection by our certified technicians to ensure all hardware and software features are fully functional before listing.
What is the ReCellExchange return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Does my device come with a warranty?
Yes, all electronics purchased through ReCellExchange include a complimentary 90-day limited warranty covering internal hardware defects and malfunctions.
How long does shipping take?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Are the devices unlocked for all carriers?
Most of our inventory consists of factory-unlocked devices. Please check the specific product description to confirm carrier compatibility for a particular model.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.